For Malaysia privacy policy please click here


Updated: 1st April 2023


This Privacy Notice (“Privacy Notice”) relates to (i) the Socios software application or any related software application whether used on a mobile device or on a computer (“Apps”) and (ii) the website and/or any sub-website and/or associated domains (and/or sub-domains) of (the “Site” ), (iii) the owner of the Site and (iv) the services provided by Mediarex Enterprises Limited and its subsidiaries, whether direct or indirect, including but not limited to Socios Services Baltics UAB (hereinafter collectively referred to as “We”, “Us”, “Our”, “Ourselves”, “Socios”, and/or “The Mediarex Group”)

You”, “Your” and “User” refer to an identified or identifiable natural person being the User of the Site, Apps and/or client (or prospective client) of any of Our services.

This Privacy Notice provides detailed, layered information as to how and why We process Personal Data (via the Site, any of Our Apps, or otherwise) as well as detailed information about Your rights under the General Data Protection Regulation (the GDPR, EU 2016/679). We are committed to protecting Your privacy and handling your information in an open and transparent manner.

We strongly encourage You to read this Privacy Notice with care. Please contact Us for any clarification You may need. We would be happy to provide You with any information You may need.


  1. Introduction
  2. Contents of this Privacy Notice
  3. Applicable Laws
  4. Who are we?
  5. What is personal data?
  6. Personal data we collect about you
  7. How and why, we collect personal data
  8. Basis and purpose for processing your personal data
  9. Special note on consent
  10. Accuracy of personal data
  11. Direct marketing
  12. Transfers to third countries
  13. Internet communications
  14. Authorized disclosures
  15. Sharing of personal data with other categories of recipients
  16. Security measures
  17. Retention periods
  18. Processing for research and statistical reasons
  19. Links to third-party sources
  20. Cookies
  21. Minors
  22. Your rights under the data protection laws
  23. What we may require from you
  24. How quickly will respond to your request
  25. Updates
  26. Languages


As an entity established in Malta (EU), the main privacy laws that are applicable to Us in so far as You are concerned, are the following:

All the above is referred to collectively as the “Data Protection Laws”.


We are Socios Services Baltics UAB, a company based in Lithuania with company registration code 306098470 and whose registered address is Workland, Gedimino av. 20, LT-01103, Vilnius, Lithuania. We are the data controller responsible for processing Your Personal Data that takes place via the Site, our App or in the manner explained above and also provide wallet services for custody of $CHZ tokens; Socios Technologies AG,  an entity registered in Switzerland, bearing registration number CHE-219.335.797, issues and sells fan tokens, as well as providing wallet services for the custody of fan tokens.

If you have any questions/comments/complaints about privacy or should You wish to exercise any of Your individual rights, please contact Us by sending an email to the following address: with the subject “PRIVACY REQUEST” or by writing to or contacting us at:


Socios Deportes,

c/ Leganitos, 47, 8º Planta, 28013, Madrid,


Contact No.: +34616675015



3rd Floor, 12 Cough Square, London, England, EC4A 3DW

Registered Company with Co.No. 13649758



“PERSONAL DATA” means any information that identifies You as an individual or that relates to an identifiable individual.

Whenever it is not possible or feasible for Us to make use of anonymous and/or anonymized data (in a manner that does not identify any Users of the Site, Apps or customers of Our services), We are nevertheless committed to protecting Your privacy and the security of Your Personal Data at all times. We collect Personal Data in various ways, digitally via the Site or the Apps (either when you choose to provide Us with certain data or in some cases automatically, or from third parties).


We may collect various categories of personal data, including:

Purpose For Processing Category of Personal Data   /DescriptionLegal Basis
To register You as a User; to identify You and verify You when You access your Account. to ensure We have accurate details about YouContact Details: Full legal name, email address, residential address, mobile number, date of birth, and nationality. Performance of Contract, Legitimate Interest (not applicable to Malaysian users)
If you voluntarily upload Your photograph. To perform our KYC checks). Photograph: Optional, to complete your user profile. Mandatory for verifying your identity in the KYC process.Consent (Optional) Legal Obligation (for KYC purposes)
To identify the jurisdiction You are in; to detect and prevent fraud.Location Data: IP address of the computer connected to the internet, location data through your mobile phone and Apps used and GPS data.Performance of Contract; Legitimate Interest
To identify You as a User; To perform our KYC checks.National Identifier: A number or code attributed to you by a government to identify who you are, such as a passport number or national identity number (including nationality).Performance of Contract, Legal Obligation
To process and manage payment transactions.Payment Data: Your payment details, to purchase $CHZ; elements of Your transactions.Performance of Contract, Legal Obligation
To improve Our Services, and improve Your experience with Our services.Usage Data: Details about how and when you use Our services (our Site and/or Apps).Legitimate Interest
To perform our Due Diligence checks.Know Your Customer Data: Details about You that are stored in documents in different formats, or copies of them.
This includes: 
– passports,
– identity cards and
– utility bills that confirm Your identity and or other prove proof of the residential address;
– Source of income document (payslip, invoice…)
– as well as any other additional documentation as deemed necessary by Our compliance team.
Legal Obligation
Special Types of DataData Protection Laws treat some types of personal information as special, which We will only collect and use if the law allows Us to do so. Such data consist of:
– Political connections;
– Criminal convictions and offenses
Legal Obligation, Consent
To redeem Your event tickets Mobile Number, Email Address, Username, First Name, Surname, Date of Birth, Nationality, Proof of ID document, Payments Data (Amount / Status of Payment / $CHZ Amount / Payment Reference ID / Payment Type), Selfie, Data of Your +1 You submit to Us: Mobile Number, Email Address, First Name, Surname, Date of Birth, Nationality, Proof of ID document. Performance of Contract, Legal Obligation
To Send You Marketing Communications or call You to offer some Services CommunicationsName, Surname, Email Address, mobile number, preferences.Consent

We may publish your username in Our Apps or Site due to functionally of somo of Our features (i.e.) Leaderboard). Furthermore, we may share some of Your data with Our Business Partners for the purpose of providing You with some services. Before We do so, We will always inform You as part of Our contractual obligations toward You, the User. Failure to do so will prevent Us from providing some of these services to You. Marketing purposes from Business Partners will request Your consent.


As a general rule, We do not collect any Personal Data, that is, information that identifies You as an individual other than that which You choose to provide to Us such as the data (including Contact Details) You provide when registering with our Site or Apps, when contacting Us with enquiries relating to Our services, when subscribing to any service offered by Us or via Our Site or Apps, such as any newsletters as may be issued by Us from time to time or even when subscribing to any offers We (and/or Our affiliates and/or corporate partners) may offer from time to time.

However, we may also collect personal data from other sources, including data companies, publicly accessible databases, joint marketing partners, social media platform and other third parties. We may also receive Personal Data about You from third parties when We need to confirm Your contact details. Should this be the case, We will take all measures as required by law to further inform You about the source of such Personal Data as well as the categories of Personal Data We collect and process. There are certain instances at law where We are specifically forbidden from disclosing to You such activity (for example, when carrying out due diligence for anti-money laundering purposes).

For information about the Personal Data that We may collect automatically via the Site or Apps, please see the Cookies section below.

Unless otherwise specified and subject to various controls, as a general rule, We only collect Personal Data (from You or elsewhere) that We:

To provide our services, and for the purpose of preventing illegitimate use of Our services, we carry out profiling of our customers and their activities using automated processes. However, any decisions taken based on these profiles and information are taken by natural persons.

A detailed description of the reasons why we process specific categories of personal data as well as the corresponding legal ground(s) for doing so, please see the ‘What We Use Your Personal Data For (Purpose of Processing)’ below.

If You wish to visit our Careers page, You will be redirected to the website, owned by one of Our Group entities.



Data Protection Laws permit us to use personal data only if We have a proper reason to do so. GDPR states that we must have one or more of these reasons:

Below under 8.2 We provide a description of what We use Your personal Data for and the corresponding legal ground(s) we rely on for doing so.



We may process Your Personal Data for one or several of the following purposes:

Should We need to process Your data for a new purpose in the future, which is entirely unrelated to the above, We will inform You of such processing in advance and You may exercise Your applicable rights (as explained below) in relation to such processing.

Finally, do note that unless otherwise expressly stated, it is necessary for You to provide Personal Data requested by Us to process Your Personal Data for any of the purposes stated in this Privacy Notice. Without certain Personal Data relating to You, We may not be in the position to provide some or all of the services You expect from Us or even to guarantee the full functionality of Our Site and/or App.


In those limited cases, We will process Your Personal Data on the basis of Your consent, which We will obtain from You in a clear and manifest manner on the Apps. In such cases where You provide Us with Your consent, You shall have the right to withdraw Your consent at any time and at no cost and this, in the same manner as You shall have provided it to Us unless an alternative option is provided by Us.

Should You exercise Your right to withdraw Your consent at any time (by writing to Us at the physical or email address in section 4), We will determine whether at that stage an alternative legal basis exists for processing Your Personal Data (for example, on the basis of a legal obligation to which We are subject) where We would be legally authorized (or even obliged) to process Your Personal Data without needing Your consent and if so, notify You accordingly.

When We ask Your consent to process Your Personal Data for a specific purpose, You remain free to decline, however, should You decline to provide Us with necessary data that We require to provide requested services, We may not necessarily be able to provide You with such service (such as location services, invitation to sport events), especially if consent is the only legal ground that is available to Us.

Just to clarify, consent is not the only ground that permits Us to process Your Personal Data. In the above Section 8, We pointed out the various grounds that We rely on when processing Your Personal Data for specific purposes.


All reasonable efforts are made to keep any Personal Data We may hold about You up-to-date and as accurate as possible. You can check the information that We hold about You at any time by contacting Us in the manner explained below. If You find any inaccuracies, We will correct them and where required, delete them as necessary. Please see below for a detailed list of Your legal rights in terms of any applicable Data Protection Laws.


We only send mail messages, emails and other communications (including call and other messaging application) relating to our Services that You use (e.g. to invite You to events) and marketing on our behalf as well as on the behalf of our partners where We are authorized to do so at law. In most cases We rely on Your consent to do so (especially where We use electronic communications). If, at any time, You no longer wish to receive direct marketing communications from Us please let Us know by contacting us at

In the case of direct marketing sent by electronic communications (where We are legally authorized to do so) You shall be given an easy way of opting out (or unsubscribing) from any such communications.

Please note that even if You withdraw any consent You may have given Us or if You object to receiving such direct marketing material from Us (in those cases where We do not need Your consent), from time to time We may still need to send You certain important communications from which You cannot opt out.


As a general principle, the Personal Data We process about You (collected via any of our Sites or Apps or otherwise) will be stored and processed within the European Union (EU)/European Economic Area (EEA) or any other non-EEA country deemed by the European Commission to offer an adequate level of protection.

In some cases, it may be necessary for Us to transfer Your Personal Data to a non-EEA country not considered by the European Commission to offer an adequate level of protection. In such cases, apart from all appropriate safeguards that We implement, in any case, to protect Your Personal Data, We have put in place additional adequate measures. For example, We will ensure that the recipient is bound by the EU Standard Contractual Clauses (the EU Model Clauses) designed to protect Your Personal Data as though it were an intra-EEA transfer, and provide technical and organizational measures as may be required to safeguard Your Personal Data. You are welcome to contact Us for more information regarding the adequate safeguards we have in place in relation to such data transfers. 


You will be aware that data sent via the Internet may be transmitted across international borders even where sender and receiver of information are located in the same country. We cannot be held responsible for anything done or omitted to be done by You or any third party in connection with any Personal Data prior to Our receiving it including but not limited to any transfers of Personal Data from You to Us via a country having a lower level of data protection than that in place in the European Union, and this, by any technological means whatsoever from a law having effect in Lithuania.


Without prejudice to anything contained in this Privacy Notice and in the interest of full transparency, We reserve the right to disclose (and otherwise process) any relevant Personal Data relating to You which We may be processing (including in certain cases relevant IP addresses) to authorized third parties in or outside the EU/EEA if such disclosures are allowed under the Data Protection Laws (whether or not You have provided Your consent) including but not limited to the following instances:


We may share Your personal data with Our Group entities in order to provide You with the services requested and for internal administrative purposes. We may also share Your personal data with external service providers, for the purpose of providing You with the service You requested. In all cases, we will only share your Data on a “need-to-know” basis to fulfil the purposes defined above.

We encourage You to read the third parties’ Privacy Notices to understand their privacy practices.


Relevant data will also be disclosed or shared as appropriate (and in all cases in line with the Data Protection Laws) to/with members and staff of Mediarex, to/with other affiliated entities of Mediarex and/or sub-contractors established within the European Union if pertinent to any of the purposes listed in this Privacy Notice (including to/with Our services providers who facilitate the functionality of our Site and App and/or any service You may require).

Any such authorized disclosures will be done in accordance with the Data Protection Laws (for example all Our processors are contractually bound by the requirements in the said Data Protection Laws, including a strict obligation to keep any information they receive confidential and to ensure that their employees/personnel are also bound by similar obligations). The said service providers are also bound by a number of other obligations (in -particular, Article 28 of the GDPR).


Your Personal Data will also be shared with our business partners, particularly the sports teams whose branded goods (e.g. merchandise) and services (e.g. ticket sport events and admission to stadium to attend sport events) You have specifically opted to use, buy or interact through our Site and/or App.

However, your Personal Data will never be processed by such third parties for their marketing purposes unless You give Your consent thereto. Upon Your consent collected on Our Apps, the third parties who We may disclose to and/or share Your Personal Data with are, at the date of this Privacy Notice, the following:


The Personal Data which We may hold (and/or transfer to any affiliates/partners/subcontractors as the case may be) will be held securely in accordance with Our internal security policy and the applicable law.

We use reasonable efforts to safeguard the confidentiality of any and/or all Personal Data that We may process relating to You and regularly review and enhance Our technical, physical and managerial procedures so as to ensure that Your Personal Data is protected from:

We have implemented security policies, rules and technical and organizational measures to protect the Personal Data that We may have under Our control. All our members, staff and data processors (including specific subcontractors and cloud service providers established within the European Union), who may have access to and are associated with the processing of Personal Data, are further obliged (under contract) to respect the confidentiality of Our Users’ or clients’ Personal Data as well as other obligations as imposed by the Data Protection Laws.

Despite all the above, We cannot guarantee that a data transmission or a storage system can ever be 100% secure. Authorized third parties, and external/third-party service providers, with permitted access to Your Personal Data (as explained in this Privacy Notice) are specifically required to apply appropriate technical and organizational security measures that may be necessary to safeguard the Personal Data being processed from unauthorized or accidental disclosure, loss or destruction and from any unlawful forms of processing.

As stated above, the said service providers are also bound by a number of other obligations in line with the Data Protection Laws (particularly, Article 28 of the GDPR).


Under EU Data Protection Laws, We will retain Your Personal Data only for as long as is necessary (taking into consideration the purpose for which it was originally obtained). The criteria We use to determine what is ‘necessary’ depends on the particular Personal Data in question and the specific relationship We have with You (including its duration).

Our standard practice is to determine whether there is/are any specific EU and/or Maltese law(s) (for example tax or corporate laws) permitting or even obliging Us to keep certain Personal Data for a certain period of time (in which case We will keep the Personal Data for the maximum period indicated by any such law).

We would also have to determine whether there are any laws and/or contractual provisions that may be invoked against Us by You and/or third parties and if so, what the prescriptive periods for such actions are (this is usually five (5) years). In the latter case, We will keep any relevant Personal Data that We may need to defend Ourselves against any claim(s), challenge(s) or other such action(s) by You and/or third parties for such time as is necessary.

We will retain your Personal Data on Our systems for the longest of the following periods:

Where Your Personal Data is no longer required by Us, We will either securely delete or anonymize the Personal Data in question.


Research and statistics using User or client information is only carried out so that We may understand Our Users’ and/or clients’ needs and to develop and improve Our services/activities. In any case, We will always ensure to obtain any consent We may legally require from You beforehand. As in all other cases, We will also ensure to implement all appropriate safeguards as may be necessary.


Links that We may provide to third-party websites are clearly marked and We are not in any way whatsoever responsible for (nor can We be deemed to endorse in any way) the content of such websites (including any applicable privacy policies or data processing operations of any kind). We suggest that You should the privacy policies of any such third-party websites.


When You visit Our site or use our App, We will collect certain categories of Personal Data automatically through the use of cookies and similar technologies.

For more detailed information including what cookies are and how and why We process such data in this manner (including the difference between ‘essential’ and ‘non-essential’ cookies) please read Our detailed Cookies Notice:

Our Website/App may also feature social media widgets. These social media features are either hosted by a third party or directly on our website. When using these widgets, or our respective pages on these provider’s platforms, we encourage you to read and make reference to their respective privacy notices.


Our Site, App and services are not intended to be used by any person under the age of eighteen (18) and therefore We will never intentionally collect or process any Personal Data from such minor persons. If You are under the age of consent, please consult and get Your parent’s or legal guardian’s permission to use the site, App and any of Our other services.

We shall consider that any Personal Data of any persons – depending of the jurisdictionsunder the age of sixteen (16) or eighteen (18) received by Us, shall be sent with the proper authority from the holder of parental responsibility over the child and that the sender can demonstrate such authority at any time, upon Our request.


Before addressing any request You make with Us, We may first need to verify Your identity.

As explained in the Retention Periods section above, We may need to keep certain Personal Data for compliance with Our legal retention obligations but also to complete transactions that You requested prior to the change or deletion that You requested. 

If You are in the EU/EEA, under certain circumstances, by law You have the right to:

If You are not in the EU/EEA, please contact Us at to find out more about data protection requirements of the jurisdiction You are in.


We may need to request specific information from You to help us understand the nature of Your complaint or request, to confirm Your identity and ensure Your right to access the information (or to exercise any of Your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Should your requests in exercising your abovementioned rights be manifestly unfounded or excessive, in particular because of their repetitive nature, We reserve the right to charge You a reasonable fee which shall be determined at Our sole discretion, taking into account the administrative costs incurred by us to provide the information or communication or taking the action requested by You. We shall communicate to you in advance the fee amount that will be charged in the given circumstances.


In all cases, We will try to act on your requests as soon as reasonably possible, within a maximum of one month of receipt of the request (which period may be extended by two (2) more months where necessary), taking into account the complexity and number of the requests. We shall inform You of any such extension within one (1) month of receipt of the request, together with the reasons for the delay.If You are not in the EU/EEA, domestic laws of the jurisdiction You are in may specify a different timeframe. If You wish to receive further information, please contact Us at


We reserve the right to unilaterally modify this Privacy Notice at any time, particularly if statutory obligations so mandate or the interest of our users’ security so requires. To let You know when we make changes to this Privacy Notice, We will amend the revision date at the top of this page. The modified Privacy Notice will apply from such revision date. We will not officially notify you about such changes, and it is therefore in Your own interest to check this Privacy Notice page from time to time so as to familiarize yourself with any changes, unless the changes are substantial, in which case We will notify You of the changes and offer you the chance to preview these changes and decide whether you wish to remain our customer prior to these changes coming into effect.


In accordance with local data protection laws, this Privacy Notice is also available in Bahasa Malaysia language here. In the event of any inconsistencies or discrepancies with the English version, the English version shall prevail.